This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following dimensions is NOT incorporated into the SERVQUAL scale? a. Tangibles b. ... (Read 36 times)

Awilson837

  • Hero Member
  • *****
  • Posts: 509
on: Jun 29, 2018
Which of the following dimensions is NOT incorporated into the SERVQUAL scale?
 a. Tangibles
  b. Reliability
  c. Responsiveness
  d. Assurance
  e. Apathy

Question 2

Which of the following is a word, name, phrase, symbol, or design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others?
 a. copyright
  b. trademark
  c. service mark
  d. patent


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

kiamars2010

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 29, 2018
Answer to Question 1

e

Answer to Question 2

B. A trademark is a word, name, phrase, symbol, or in some cases a design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others and to indicate the source of a product or the quality of a product.


Awilson837

  • Member
  • Posts: 509
Reply 2 on: Jun 29, 2018
Thanks for the timely response, appreciate it

nothere

  • Member
  • Posts: 324
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

In 1864, the first barbiturate (barbituric acid) was synthesized.

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

Did you know?

Vampire bats have a natural anticoagulant in their saliva that permits continuous bleeding after they painlessly open a wound with their incisors. This capillary blood does not cause any significant blood loss to their victims.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

The Scale of Life The Scale of Life
Apparent Magnitude Scale Apparent Magnitude Scale
Common skin signs are often evidence of an illness or disorder. A scale is a thin, dry flake of ... Common skin signs are often evidence of an illness or disorder. A scale is a thin, dry flake of ...
Glasgow Coma Scale Glasgow Coma Scale
Saffir-Simpson Hurricane Scale Saffir-Simpson Hurricane Scale
A peice of paper has a perimeter of 100 cm and an area of 616cm^2. Find the dimensions A peice of paper has a perimeter of 100 cm and an area of 616cm^2. Find the dimensions
Video: Types of energy transfer reactions: oxidation-reduction reactions and ATP generation reactions

For a complete list of videos, visit our video library