CarlBerrys, a department store, has launched a series of ...

[kfurse]

CarlBerrys, a department store, has launched a series of advertisements inviting people to do their holiday shopping at their store. This is an example of .
 a. institutional advertising
  b. delayed response advertising
  c. corporate advertising
  d. advocacy advertising

Question 2

What is often the most important tangible aspect of a service offering?
 a. The physical environment
  b. The delivery of the service by service personnel
  c. The service experience itself
  d. All of these are equally important aspects of a service offering.
  e. None of these are important aspects of a service offering.

[jasonq]

Answer to Question 1

a

Answer to Question 2

a