There is one thing every franchise system knows. If you don't ...

[ETearle]

There is one thing every franchise system knows. If you don't know how you want to be positioned in the marketplace, and don't know the value propositions you uphold, then you will be:
 a. ahead of all other competitive franchise systems operating in your market area
  b. positioned in the market-place and educated on that position by your competition
  c. provided sufficient time to determine these factors for yourself within the first 3-5 years of business
  d. grateful for the freedom provided by the franchisor for you to do your own thing..

Question 2

Since a customized service performance can greatly enhance a customer's service experience, service organizations are recommended to plan all of their service performances to allow service customization.
 
 Indicate whether the statement is true or false

[xoxo123]

Answer to Question 1

B. Positioned in the marketplace and educated on that position by your competition. See Inset box under heading of preparation..

Answer to Question 2

F

[ETearle]

TYSM

[helenmarkerine]

Thanks for the timely response, appreciate it