Considering the processes of management for a the franchise ...

[mspears3]

Considering the processes of management for a the franchise system, overall planning of the firm for today's operations and the future of the system itself is the primary responsibility of
 a. the owner/management.
  b. franchisees
  c. franchisor field staff
  d. prospective franchises being recruited into the system

Question 2

Understanding service experiences begin with the identification of factors that contribute to customer responses to services.
 
 Indicate whether the statement is true or false

[cloudre37]

Answer to Question 1

A. The franchisor, as primary owner and developer of the franchise system has the primary responsibility for effective planning.

Answer to Question 2

T