Author Question: Which, if any, of the following characteristics is NOT shared by the three service experience ... (Read 33 times)

FButt · **on:** Jun 29, 2018

Which, if any, of the following characteristics is NOT shared by the three service experience frameworks introduced in this chapter?
a. Each framework identifies components present in any service exchange.
b. Each framework captures the interactive nature of the service experience by communicating the interrelatedness of their various elements.
c. Each framework is broad enough to describe a variety of service organizations.
d. All of these characteristics are common across the three service experience frameworks.
e. None of these characteristics is common across the three service experience frameworks.

Question 2

According to the U.S. Census, ( ) are the fastest growing segment of small business ownership today.
a. immigrant entrepreneurs
b. Mompreneurs
c. Gen-Yers
d. Baby Boomers

hanadaa · **Reply #1 on:** Jun 29, 2018

Answer to Question 1

d

Answer to Question 2

A. Immigrants turn to entrepreneurship to get around traditional barriers of entry into the American workforce, lack corporate contacts, larger company experience and Smooth English-language skills. Starting a business is often faster and easier than finding a job in America.