Author Question: Switching costs that penalize consumers can lead to greater customer _________. a. loyalty b. ... (Read 41 times)

chads108 · **on:** Jun 29, 2018

Switching costs that penalize consumers can lead to greater customer _________.
a. loyalty
b. sensitivity
c. inaction
d. resentment

Question 2

If a buyer lowers planned reductions by 7,000 for the month, this will:
a. reduce planned reductions for the following month by one half that amount; 3,500.
b. reduce BOM inventory by 7,000.
c. lower this month's OTB by 7,000.
d. raise planned purchases by 7,000 for this month.
e. raise this month's OTB by 7,000.