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Author Question: For some purchased items, such as bulk raw materials, speed of transportation is the most important ... (Read 73 times)

Ebrown

  • Hero Member
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  • Posts: 567
on: Jun 29, 2018
For some purchased items, such as bulk raw materials, speed of transportation is the most important factor.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which of the following is not an example of customer involvement in services?
 a. a couple delivering their income and expense records to a tax accountant
  b. a client stipulating her investment goals to a stock broker
  c. a customer requesting no pickles on his hamburger
  d. a customer choosing the red rather than the black motorcycle helmet
  e. a customer identifying flight times and days to an airline ticket agent


ASDFGJLO

  • Sr. Member
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  • Posts: 335
Reply #1 on: Jun 29, 2018
Answer to Question 1

False

Answer to Question 2

D


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