For some purchased items, such as bulk raw materials, speed of ...

[Ebrown]

For some purchased items, such as bulk raw materials, speed of transportation is the most important factor.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which of the following is not an example of customer involvement in services?
 a. a couple delivering their income and expense records to a tax accountant
  b. a client stipulating her investment goals to a stock broker
  c. a customer requesting no pickles on his hamburger
  d. a customer choosing the red rather than the black motorcycle helmet
  e. a customer identifying flight times and days to an airline ticket agent

[ASDFGJLO]

Answer to Question 1

False

Answer to Question 2

D