_____ occurs when a team does not complete its task in the best ...

[kshipps]

_____ occurs when a team does not complete its task in the best or most efficient manner or members are not motivated to employ their resources to create a successful outcome.
 a. Groupthink
 b. KPI
 c. Collaboration
  d. Process loss
 e. Synergy

Question 2

List the six steps of the sales process and explain each step.

[flexer1n1]

Answer to Question 1

d

Answer to Question 2

Preapproach: salesperson learns everything possible about the products and services offered, the target market, and the competition
Approach: salesperson's first contact with the customer to gain the customer's attention and interest
Demonstration: salesperson enthusiastically presents the product in a way that addresses the needs of the customer
Answering questions: salesperson addresses customer's questions and concerns
Closing the sale: salesperson asks the customer to buy (may involve suggestion selling)
Follow-up: salesperson contacts the customer to ensure satisfaction