The term iron cage of irrationality is used to describe the
a. informal dimension of organizations.
b. problems of oligarchy.
c. formal dimension of organizations.
d. irrationalities that supposedly rational systems generate.
Question 2
Though McDonaldization has facilitated amazing feats, the model has drawbacks. In the quest to deliver products and services quickly and efficiently, an organization can create dehumanizing structures that can lower the quality of life. The sociological concept that best applies to this process is
a. iron cage of irrationality c. bureaucracy
b. instrumental action d. quantification and calculation