Jon, a cashier, is evaluated according to how many items he scans ...

[Davideckstein7]

Jon, a cashier, is evaluated according to how many items he scans per hour. In trying to get a good score Jon crushes fruit as heavier items slide down upon them. The situation illustrates problems with
 
  a. measures of performance. c. oligarchy.
  b. trained incapacity. d. expert power.

Question 2

Which of the following is an example of an informal dimension of an organization?
 
  a. Each office or position in the organization is assigned a specific task toward accomplishing organizational goals.
  b. Positions are filled on the basis of qualifications determined by objective criteria.
  c. Organizational personnel treat clients as cases and without emotions.
  d. Bosses expect employees to do work off the clock. .

[scikid]

Answer to Question 1

A

Answer to Question 2

D

[Davideckstein7]

Thank you

[scikid]

No problemo