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Author Question: During a training session, Dawn had to act out a scenario in which she responded to an angry ... (Read 17 times)

bio_gurl

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on: Jun 19, 2018
During a training session, Dawn had to act out a scenario in which she responded to an angry customer complaint. After the scenario, the training director pointed out a few constructive suggestions in which she could improve her technique. This is an example of ____.
 
  a. a facet critique
  b. feedback
  c. overlearning
  d. leniency error

Question 2

Bonnie is researching various training methods to determine which would be best to establish for her company. She discovers that ____ training is associated with greater learning and retention than ____ training.
 
  a. objective; subjective
  b. subjective; objective
  c. massed; distributed
  d. distributed; massed


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kristenb95

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Reply #1 on: Jun 19, 2018
Answer to Question 1

ANSWER:
b

Answer to Question 2

ANSWER:
d


bio_gurl

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Reply 2 on: Jun 19, 2018
Excellent

cpetit11

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Reply 3 on: Yesterday
Gracias!

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