Author Question: During a training session, Dawn had to act out a scenario in which she responded to an angry ... (Read 78 times)

bio_gurl · **on:** Jun 19, 2018

During a training session, Dawn had to act out a scenario in which she responded to an angry customer complaint. After the scenario, the training director pointed out a few constructive suggestions in which she could improve her technique. This is an example of ____.

a. a facet critique
b. feedback
c. overlearning
d. leniency error

Question 2

Bonnie is researching various training methods to determine which would be best to establish for her company. She discovers that ____ training is associated with greater learning and retention than ____ training.

a. objective; subjective
b. subjective; objective
c. massed; distributed
d. distributed; massed