Which of these statements about emotional labor and emotion management is false?
a. In some occupations, employees are trained to show feelings that are not really their own.
b. In any society, members must be socialized into what feelings to have and when they are appropriate.
c. Race is a factor in determining the amount of emotional labor one expends.
d. Middle- and upper-class parents do not teach emotional labor because it is not a requirement of most professions.
Question 2
Some older adults remain in the residence where they have lived for many years, a process that gerontologists refer to as aging in _____. Remaining in a person's customary residence is a symbol that he or she is able to maintain independence and preserve ties to his or her neighborhood and surrounding community.
a. time b. space
c. residence d. place
Change in Emotional States During Adolescence Average emotional state becomes teadilyi more negativ
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Strategic Management and Competitive Advantage: Concepts and Cases, 6th Edition