Author Question: A manager may monitor employee behavior by a. observing the greeter in a discount store welcoming ... (Read 73 times)

nenivikky · **on:** Jul 2, 2018

A manager may monitor employee behavior by

a. observing the greeter in a discount store welcoming customers to a store.
b. distributing surveys to their customers inquiring about the adequacy of service or particular areas that require further attention.
c. electronically eavesdropping on telephone operators' conversations.
d. checking directly with the customers to see if service has been adequate.
e. all of the above.

Question 2

According to Armstrong, Hamilton & Sweeney, all of the following represent ways in which male control of fraternity parties contribute to sexual danger for women on campus EXCEPT

a. control of admission and alcohol.
b. control of themes and music such as Victoria Secret or Playboy Mansion..
c. peer culture emphasizing gender-neutral message that partying is cool.
d. transportation to and from fraternity house.