Face-work refers to a. smiling at customers. b. emotional ...

[imowrer]

Face-work refers to
 
  a. smiling at customers.
  b. emotional control in dealing with customers.
  c. grooming standards for hair and make-up.
  d. reducing the stigma felt by service workers.
  e. reducing the loss of face experienced by welfare clients.

Question 2

This form of state-corporate crime occurs when government institutions of social control clearly fail to establish regulatory institutions, which are capable of restraining deviant activities by business either due to direct collusion or shared common goals
 
  a. state-initiated.
  b. state-inspected.
  c. state-contractual.
  d. state-facilitated.

[zacnyjessica]

Answer to Question 1

b

Answer to Question 2

D