This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is not one of the expectations customers have when dealing with customer ... (Read 25 times)

xclash

  • Hero Member
  • *****
  • Posts: 681
on: Jun 28, 2018
Which of the following is not one of the expectations customers have when dealing with customer service personnel?
 a. Assurance
  b. Empathy
  c. Capitulation
  d. Resolution of complaints
  e. All the above

Question 2

Alternative proposals are evaluated by a purchasing manager and a number of members of the production department in which stage of the Organizational Buying Process?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

steff9894

  • Sr. Member
  • ****
  • Posts: 337
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

Acquisition and Analysis of Proposals


xclash

  • Member
  • Posts: 681
Reply 2 on: Jun 28, 2018
Excellent

ultraflyy23

  • Member
  • Posts: 312
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Side effects from substance abuse include nausea, dehydration, reduced productivitiy, and dependence. Though these effects usually worsen over time, the constant need for the substance often overcomes rational thinking.

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Did you know?

Certain topical medications such as clotrimazole and betamethasone are not approved for use in children younger than 12 years of age. They must be used very cautiously, as directed by a doctor, to treat any child. Children have a much greater response to topical steroid medications.

Did you know?

Urine turns bright yellow if larger than normal amounts of certain substances are consumed; one of these substances is asparagus.

Did you know?

Drying your hands with a paper towel will reduce the bacterial count on your hands by 45–60%.

Bank teller assisting with customer service. Bank teller assisting with customer service.
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
Metabolic syndromes: Dealing with Weight Extremes Metabolic syndromes: Dealing with Weight Extremes
Video: Embryonic development - Weeks 5 to 8

For a complete list of videos, visit our video library