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Author Question: Which of the following is not one of the expectations customers have when dealing with customer ... (Read 45 times)

xclash

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on: Jun 28, 2018
Which of the following is not one of the expectations customers have when dealing with customer service personnel?
 a. Assurance
  b. Empathy
  c. Capitulation
  d. Resolution of complaints
  e. All the above

Question 2

Alternative proposals are evaluated by a purchasing manager and a number of members of the production department in which stage of the Organizational Buying Process?


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steff9894

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

Acquisition and Analysis of Proposals


xclash

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Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

samiel-sayed

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Reply 3 on: Yesterday
Gracias!

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