Author Question: A waiter is asked to increase his check average by suggestively selling appetizers, salads, and ... (Read 137 times)

jc611 · **on:** Jun 20, 2018

A waiter is asked to increase his check average by suggestively selling appetizers, salads, and desserts. It has been explained to the waiter that the larger his check average, the more he will make in tips. However, the waiter does not believe that suggestive selling will actually result in increased tips. In this scenario, the waiter's belief that suggestive selling is not likely to result in more tips exemplifies:

a. equity
b. expectancy
c. instrumentality
d. valence

Question 2

The president of Peso Bank tries to motivate employees by giving them 1,000 every time he notices them providing excellent customer service. The problem is that the president is never in the branch offices. According to the ____ component of expectancy theory, this plan will not motivate employees.

a. equity
b. expectancy
c. instrumentality
d. valence