Rhoda is an executive assistant at a major medical center. ...

[pane00]

Rhoda is an executive assistant at a major medical center. Because she works directly with the head doctor, Rhoda feels that it is appropriate to council patients on their upcoming procedures.
 
  Marge, a recent graduate with a degree in Healthcare Administration, also works at the medical center and is responsible for new patients. Marge typically becomes irritated when Rhoda attempts to council new patients. Rhoda is struggling with her ________.
  A) role perception
  B) role expectation
  C) role norms
  D) social norms
  E) performance norm

Question 2

Flextime tends to reduce absenteeism and frequently improves worker productivity.
 
  Indicate whether the statement is true or false

[Jody Vaughn]

Answer to Question 1

A
Explanation: A) Rhoda feels that because she works closely with the doctor that she has a higher level of responsibility within the medical office; however, this is an incorrect perception of her role as she is not responsible for counseling patients.

Answer to Question 2

TRUE
Explanation: Flextime tends to reduce absenteeism and frequently improves worker productivity, probably for several reasons. Employees can schedule their work hours to align with personal demands, reducing tardiness and absences, and they can work when they are most productive.