Which of the following factors makes it imperative that ...

[evelyn o bentley]

Which of the following factors makes it imperative that organizations be fast and flexible?
 
  A) workforce diversity
  B) corporate excess
  C) truncated capacity
  D) advances in corporate strategy
  E) globalization

Question 2

Which of the following is not considered a key quality of an employee in a customer-responsive culture?
 
  A) friendly and courteous
  B) accessible
  C) knowledgeable
  D) good computer skills
  E) willing to do what's necessary to please the customer

[flexer1n1]

Answer to Question 1

E
Explanation: E) Globalization, expanded capacity, and advances in technology have required organizations to be fast and flexible if they are to survive. The result is that most managers and employees today work in a climate best characterized as temporary.

Answer to Question 2

D
Explanation: D) Management needs to create a customer-responsive culture. OB can provide considerable guidance in helping managers create such culturesin which employees are friendly and courteous, accessible, knowledgeable, prompt in responding to customer needs, and willing to do what's necessary to please the customer.