Author Question: Which of the following factors makes it imperative that organizations be fast and flexible? A) ... (Read 121 times)

evelyn o bentley

  • Hero Member
  • *****
  • Posts: 564
Which of the following factors makes it imperative that organizations be fast and flexible?
 
  A) workforce diversity
  B) corporate excess
  C) truncated capacity
  D) advances in corporate strategy
  E) globalization

Question 2

Which of the following is not considered a key quality of an employee in a customer-responsive culture?
 
  A) friendly and courteous
  B) accessible
  C) knowledgeable
  D) good computer skills
  E) willing to do what's necessary to please the customer


flexer1n1

  • Sr. Member
  • ****
  • Posts: 373
Answer to Question 1

E
Explanation: E) Globalization, expanded capacity, and advances in technology have required organizations to be fast and flexible if they are to survive. The result is that most managers and employees today work in a climate best characterized as temporary.

Answer to Question 2

D
Explanation: D) Management needs to create a customer-responsive culture. OB can provide considerable guidance in helping managers create such culturesin which employees are friendly and courteous, accessible, knowledgeable, prompt in responding to customer needs, and willing to do what's necessary to please the customer.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

As many as 28% of hospitalized patients requiring mechanical ventilators to help them breathe (for more than 48 hours) will develop ventilator-associated pneumonia. Current therapy involves intravenous antibiotics, but new antibiotics that can be inhaled (and more directly treat the infection) are being developed.

Did you know?

Medications that are definitely not safe to take when breastfeeding include radioactive drugs, antimetabolites, some cancer (chemotherapy) agents, bromocriptine, ergotamine, methotrexate, and cyclosporine.

Did you know?

Intradermal injections are somewhat difficult to correctly administer because the skin layers are so thin that it is easy to accidentally punch through to the deeper subcutaneous layer.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Did you know?

Children with strabismus (crossed eyes) can be treated. They are not able to outgrow this condition on their own, but with help, it can be more easily corrected at a younger age. It is important for infants to have eye examinations as early as possible in their development and then another at age 2 years.

For a complete list of videos, visit our video library