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Author Question: Which of the following would not be considered a service employee? A) Fast food counter worker ... (Read 99 times)

silviawilliams41

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on: Jul 6, 2018
Which of the following would not be considered a service employee?
 
  A) Fast food counter worker
  B) Sales clerk
  C) Police officer
  D) Automobile repair technician
  E) Financial planner

Question 2

________ is an individual's current capacity to perform the various tasks in a job.
 
  A) Inductive reasoning
  B) Dynamic strength
  C) Deductive reasoning
  D) Ability
  E) Social intelligence


jomama

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Reply #1 on: Jul 6, 2018
Answer to Question 1

C
Explanation: C) Service employees are those who have considerable interaction with an organizations culture. Police officers are not serving a particular organization nor are those with whom they deal considered customers.

Answer to Question 2

D
Explanation: D) As we use the term, ability is an individual's current capacity to perform the various tasks in a job. Overall abilities are essentially made up of two sets of factors: intellectual and physical.


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