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Author Question: When transforming acceptable into exceptional behavior, what should a manager do? A) Reward only ... (Read 162 times)

fbq8i

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When transforming acceptable into exceptional behavior, what should a manager do?
 
  A) Reward only when the exceptional behavior has been reached
  B) Reward each level of improvement
  C) Use the reprimand and redirect guidelines
  D) Reward only when the entire group has reached exceptional behavior

Question 2

In the process of trying to improve your employee's behavior, you say to her, What I'd like to see you do is contact each of your clients personally before you begin to enforce a policy change.
 
  That way, no one is surprised. Will you do that next time? Which of the guidelines for improving behavior have you just followed?
  A) Reprimand
  B) Redirect
  C) Reinforce
  D) Recapitulate


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cadimas

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fbq8i

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Reply 2 on: Jul 6, 2018
Great answer, keep it coming :)


tranoy

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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