Using power for personal reasons means that a manager will ...

[jace]

Using power for personal reasons means that a manager will definitely achieve his or her career aspirations.
 
  Indicate whether the statement is true or false.

Question 2

Categorize each statement in the case according to the supportive communication characteristic or type of response it represents. For example, the first statement by Leonardo obviously is not very congruent, but the second one is much more so.
 
  What will be an ideal response?

[brittiany.barnes]

Answer to Question 1

Answer: FALSE
Explanation: In fact, use of power for personal reasons can sometime inhibit a manager from reaching his or her career aspirations.

Answer to Question 2

Answer: This case illustrates a variety of response types that produce a helpful result. One lesson to be learned from this case is that outright advice is frequently not helpful because it may produce defensiveness through invalidation or superiority/inferiority feelings and because it does not produce the same level of commitment to changing or improving. In this case, Bob was allowed to clarify his feelings and formulate a plan of action that would lead to problem resolution.

The following statements and principles were illustrated in this case:

Statement By Principles Illustrated

1st Ellen Probing
2nd Bob Incongruence, avoidance
3rd Ellen Reflective
4th Bob Global (not specific), more congruence
5th Ellen Understanding/reflective
6th Bob Some evaluation of Peterson, description of event
7th Ellen Probing, conjunctive
8th Bob Probing
9th Ellen Pacifying, validating, probing
10th Bob Descriptive
11th Ellen Probing
12th Bob Descriptive
13th Ellen Validating, understanding/reflective
14th Bob Congruence, owning
15th Ellen Agreement, diverting, focus on feelings
16th Bob Evaluative, disowning
17th Ellen Reinterpretive
18th Bob Validating, probing
19th Ellen Understanding
20th Bob Congruence, owning
21st Ellen Validating, somewhat confrontive, probing
22nd Bob Congruence, owning, descriptive
23rd Ellen Reinterpretive, conjunctive
24th Bob Conjunctive, validating, owning
25th Ellen Validating, reinterpretive
26th Bob Congruence, probing
27th Ellen Probing, evaluation (advice), confrontive
28th Bob Validating, descriptive, owning
29th Ellen Understanding, reflective
30th Bob Specific, owning

[jace]

Excellent

[sailorcrescent]

Gracias!