Alan has just given his subordinates a very difficult project. Now he is telling them he has every confidence they will be successful. Allan is using communication to ________.
A) inspire
B) motivate
C) control
D) manipulate
Question 2
Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care representatives who've all been consistently performing well.
Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.
A) decision making
B) negotiation
C) motivation
D) expressing emotion
Staff members often find it difficult to communicate with other coworkers.
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