When the receiver of a communication translates the message, it ...

[mwit1967]

When the receiver of a communication translates the message, it is known as ________.
 
  A) encoding
  B) conveying
  C) transmitting
  D) filtering
  E) decoding

Question 2

Shane Dermott is a manager at a software design firm that develops software programs for clients using multiple teams of specialists.
 
  One of his most successful teams has been performing very well for years and so it came as a surprise to Shane when he noticed a sharp drop in the team's performance. He decided to speak with the team members individually and find a solution. After interviewing all 7 team members, he determined that one of the team members performed routine administrative tasks that were hardly visible to any of the other team members and understood that this was a case of social loafing which demotivated the entire group. Which of the following would most likely improve the performance of the employee who was social loafing?
  A) encouraging him to work more independently
  B) making him individually responsible for definite and crucial tasks
  C) empowering him to make decisions autonomously
  D) providing him with administrative training
  E) giving him additional assignments to complete

[juwms]

Answer to Question 1

E
Explanation: E) The receiver is the person(s) to whom the message is directed, who must first translate the symbols into understandable form. This step is the decoding of the message.

Answer to Question 2

B
Explanation: B) This team member is engaging in social loafing. Effective teams undermine this tendency by making members individually and jointly accountable for the team's purpose, goals, and approach. Therefore, members should be clear on what they are individually responsible for and what they are jointly responsible for on the team.