A practical way of overcoming the potential communication barrier created by semantics is to ________.
A) emphasize nonverbal communication over verbal communication
B) carefully explain the meaning of potentially ambiguous terms
C) avoid almost all words with more than two syllables
D) rely more on written than spoken messages
Question 2
Kate, a human resources specialist, wants to convince her boss, Quentin, to begin a program of pet health insurance for employees. Kate sends a self-centered message when she says to Quentin, ________
A) I have a plan to boost employee morale.
B) My plan will save the lives of many pets.
C) You will make me a company hero if you accept my plan.
D) My research shows that pet insurance is a winner.
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