Megan is the most likely to suffer from emotional labor when she ...

[stephzh]

Megan is the most likely to suffer from emotional labor when she has to ________.
 
  A) work hard, even on Monday
  B) express her anger frequently throughout the day
  C) sell customers products or services they really do not want
  D) smile frequently at customers who give her a hard time

Question 2

Ben works as an accountant at the headquarters of a fast-food chain. His boss regularly insults him with such comments as, You are the dumbest accountant I ever met, and You could easily be replaced with software.
 
  Ben will most likely experience ________.
  A) psychological distress
  B) Type A behavior
  C) emotional labor
  D) role overload

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Answer to Question 1

D

Answer to Question 2

A