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Author Question: Tanya is a sales representative for a software developer for organizations. Tanya engages in ... (Read 82 times)

ENagel

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  • Posts: 540
on: Jul 7, 2018
Tanya is a sales representative for a software developer for organizations. Tanya engages in proactive customer service performance when dealing with a customer when she ________.
 
  A) explains that her company's software is too advanced for the company's computer system
  B) offers the potential customer a rebate
  C) tells the customer to buy now because the software in question will become obsolete in six months
  D) demands payment in advance for the company's software

Question 2

Cynthia and Chuck argue over who gets to use the new tablet computer. Their conflict is best classified as ________.
 
  A) differences in goals
  B) personal differences
  C) competition over limited resources
  D) the building of stone walls
Human Relations for Career and Personal Success: Concepts, Applications, and Skills ¦ DuBrin ¦ 11th Edition
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tuwy

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Reply #1 on: Jul 7, 2018
Answer to Question 1

A

Answer to Question 2

C


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