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Author Question: Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with ... (Read 36 times)

joesmith1212

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Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with an angry, hostile customer. During the meeting with the customer, Tanya is therefore likely to ________.
 
  A) be strongly motivated and perform well
  B) be poorly motivated and perform poorly
  C) develop symptoms of burnout
  D) not take the customer's dissatisfaction too seriously

Question 2

Juanita identifies with both her Mexican heritage and her American heritage, so she is considered to have a ________ identity.
 
  A) confused identity
  B) complex identity
  C) local identity
  D) multicultural identity


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sarahccccc

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joesmith1212

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Reply 2 on: Jul 6, 2018
Excellent


tranoy

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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