Author Question: Andrea works for a service organization that is very customer-orientated. Because of this, a great ... (Read 77 times)

colton · **on:** Jul 7, 2018

Andrea works for a service organization that is very customer-orientated. Because of this, a great deal of power resides with the support staff, including her. This is an example of a(n):

A) adhocracy.
B) divisional structure.
C) professional bureaucracy.
D) machine bureaucracy.

Question 2

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

A) Innovation
B) Alteration
C) Creativity
D) Change