Answer to Question 1
Answer: Organizational Development (OD) is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.
The five most popular OD techniques are:
a. Sensitivity training It is a method of changing behavior through unstructured group interaction.
b. Team building These refer to activities that help team members learn how each member thinks and works.
c. Intergroup development This involves changing the attitudes, stereotypes, and perceptions that work groups have about each other.
d. Process consultation Here, an outside consultant helps the manager understand how interpersonal processes are affecting the way work is being done.
e. Survey feedback It is a technique for assessing attitudes and perceptions, identifying discrepancies in these, and resolving the differences by using survey information in feedback groups.
Answer to Question 2
B