Author Question: Organizations use customer appraisal because it demonstrates a commitment to the customer and holds ... (Read 41 times)

CBme · **on:** Jul 7, 2018

Organizations use customer appraisal because it demonstrates a commitment to the customer and holds employees accountable.

Indicate whether this statement is true or false.

Question 2

If employees understand their objectives and the criteria used for evaluation, they can effectively appraise their own performance.

Indicate whether this statement is true or false.