Author Question: Careful management of customer-to-customer relations is not needed for those service organizations ... (Read 59 times)

jCorn1234 · **on:** Jun 29, 2018

Careful management of customer-to-customer relations is not needed for those service organizations that provide a minimal level of attentiveness to a heterogeneous customer mix.

Indicate whether the statement is true or false

Question 2

A storyboard is a shot-by-shot sketch depicting, in sequence, the visual scenes and copy that will be used in an advertisement.
a. True
b. False
Indicate whether the statement is true or false