Author Question: In selecting a target for early pilots, organizational leaders should select: a. self-contained ... (Read 34 times)

nenivikky · **on:** Jul 7, 2018

In selecting a target for early pilots, organizational leaders should select:

a. self-contained units with a clear customer and measurable outcome.
b.
units that are not essential to company operation.
c.
those units in which resistance is most likely.
d.
those units that are experiencing the greatest number of problems.

Question 2

Company Y introduces a new system of job design that includes a renewed focus on customer service. This would be considered:

a. informal design.
b.
formal design.
c.
job enrichment.
d.
performance enhancement.