In selecting a target for early pilots, organizational leaders ...

[nenivikky]

In selecting a target for early pilots, organizational leaders should select:
 
  a. self-contained units with a clear customer and measurable outcome.
  b.
  units that are not essential to company operation.
  c.
  those units in which resistance is most likely.
  d.
  those units that are experiencing the greatest number of problems.

Question 2

Company Y introduces a new system of job design that includes a renewed focus on customer service. This would be considered:
 
  a. informal design.
  b.
  formal design.
  c.
  job enrichment.
  d.
  performance enhancement.

[alvinum]

Answer to Question 1

a

Answer to Question 2

a

[nenivikky]

YES! Correct, THANKS for helping me on my review

[yeungji]

Thanks for the timely response, appreciate it