Effective strategic renewal efforts combine aspects of ____________, ____________ change, and ____________ change.
a. employee; production; finance
b. turnaround; tools and techniques; transformational behavioral
c. management; employee; customer
d. customer; environment; participation
e. none of the above
Question 2
Changing techniques and tools refers to changes in:
a. organizational processes and technologies.
b. machines and equipment only.
c. employee capabilities.
d. outsourcing.
e. none of the above
The medical assistant often has to reassure and comfort the patient before effective communication c
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