Effective strategic renewal efforts combine aspects of ____________, ____________ change, and ____________ change.
a. employee; production; finance
b. turnaround; tools and techniques; transformational behavioral
c. management; employee; customer
d. customer; environment; participation
e. none of the above
Question 2
Changing techniques and tools refers to changes in:
a. organizational processes and technologies.
b. machines and equipment only.
c. employee capabilities.
d. outsourcing.
e. none of the above
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