It is important to include the employee's voice in the ...

[misspop]

It is important to include the employee's voice in the performance management process be-cause:
 
  (a) you will avoid complaints later when an employee receives a poor performance rating, (b) modern approaches advocate full employee control over the performance management process, (c) employees are more likely to embrace a process that they have had a part in developing, (d) it is generally more efficient and less time-consuming to do so.

Question 2

_____ is one of the most common barriers to communication because people get too caught up in protecting or justifying themselves to pay attention to the message.
 
  Fill in the blanks with correct word

[DylanD1323]

Answer to Question 1

c

Answer to Question 2

defensiveness;