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Author Question: According to his hygiene/motivator theory, Frederick Herzberg theorized that matters like good ... (Read 128 times)

WWatsford

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on: Jul 7, 2018
According to his hygiene/motivator theory, Frederick Herzberg theorized that matters like good wages, good working conditions, and proper and fair supervision:
 
  (a) are referred to as motiva-tors because they are primary contributors to motivating employees, (b) had little impact on true motivation regardless of the work environment or working conditions, (c) provided intrinsic moti-vation to employees, (d) are de-motivators if they are not maintained at appropriate levels.

Question 2

When faced with a difficult customer, it is recommended that you
 
  a. confront the customer about what he or she has done wrong.
  b. avoid blaming the customer for the problem.
  c. deny that a real problem exists.
   d. explain your point of view first.


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flexer1n1

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Reply #1 on: Jul 7, 2018
Answer to Question 1

d

Answer to Question 2

b


WWatsford

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Reply 2 on: Jul 7, 2018
Great answer, keep it coming :)

marict

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Reply 3 on: Yesterday
Excellent

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