Author Question: According to his hygiene/motivator theory, Frederick Herzberg theorized that matters like good ... (Read 64 times)

WWatsford · **on:** Jul 7, 2018

According to his hygiene/motivator theory, Frederick Herzberg theorized that matters like good wages, good working conditions, and proper and fair supervision:

(a) are referred to as motiva-tors because they are primary contributors to motivating employees, (b) had little impact on true motivation regardless of the work environment or working conditions, (c) provided intrinsic moti-vation to employees, (d) are de-motivators if they are not maintained at appropriate levels.

Question 2

When faced with a difficult customer, it is recommended that you

a. confront the customer about what he or she has done wrong.
b. avoid blaming the customer for the problem.
c. deny that a real problem exists.
d. explain your point of view first.