Author Question: The confrontation process should begin with a. critical feedback to the person being confronted. ... (Read 102 times)

skymedlock

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The confrontation process should begin with
 
  a. critical feedback to the person being confronted.
  b. a humorous comment about the difficult person's personality.
  c. an apology for the confrontation.
   d. knowledge of what constitutes acceptable behavior.

Question 2

As a manager, you are legally prohibited from discussing union membership with employees and from distributing information regarding how employees can revoke their cards.
 
  Indicate whether this statement is true or false.



stano32

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Answer to Question 1

d

Answer to Question 2

Answer: FALSE



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