Answer to Question 1
A codification approach results in collection of standardized organization best practices, rules, and SOPs that can be drawn on by anyone who needs them. With a codification approach, knowledge is carefully collected, analyzed, and stored in databases where it can be retrieved easily by users who input organization-specific commands and keywords. It is a form of bureaucratic control that can result in major gains in technical efficiency and allow an organization better to manage its environment.
A codification approach is only suitable when the product or service being provided is itself quite standardized so best practices can continually be discovered and entered into the knowledge management system to be used by others in the organization. It works best when the different functions in the organization are able to provide standardized informationabout changing customer demands or product specifications, for examplethat provides vital input to other functions so the level of mutual adjustment and learning between functions increases, resulting in major gains in effectiveness.
Answer to Question 2
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