Typically, a codification approach to knowledge management is pursued when an organization needs to provide customized products or solutions to clients, when technology is changing rapidly, and when employees rely much more on know-how, insight, and
judgment to make decisions.
Indicate whether the statement is true or false
Question 2
Which of the following terms refers to the degree to which forces in the specific and general environments change quickly over time and thus contribute to the uncertainty an organization faces?
A) environmental dynamism
B) environmental richness
C) environmental complexity
D) environmental naturalness
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