When explaining your position in a conflict: A) Calmly and ...

[BRWH]

When explaining your position in a conflict:
 
  A) Calmly and rationally explain your position along with offering a solution
 
  B) Calmly and rationally explain why your position is correct
 
  C) Get the other party to agree with your position
 
  D) Interrupt the other party if he or she incorrectly states the facts

Question 2

In resolving conflict:
 
  A) Identify why the message was misinterpreted
 
  B) Look for facts and feelings
 
  C) Remain calm and unemotional
 
  D) All of the above

[ebenov]

Answer to Question 1

A

Answer to Question 2

D

[BRWH]

Thank you

[ebenov]

No problemo