Author Question: When explaining your position in a conflict: A) Calmly and rationally explain your position along ... (Read 100 times)

BRWH

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When explaining your position in a conflict:
 
  A) Calmly and rationally explain your position along with offering a solution
 
  B) Calmly and rationally explain why your position is correct
 
  C) Get the other party to agree with your position
 
  D) Interrupt the other party if he or she incorrectly states the facts

Question 2

In resolving conflict:
 
  A) Identify why the message was misinterpreted
 
  B) Look for facts and feelings
 
  C) Remain calm and unemotional
 
  D) All of the above



ebenov

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Answer to Question 1

A

Answer to Question 2

D



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