According to the traditional three-step description of the change ...

[OSWALD]

According to the traditional three-step description of the change process, successful change requires unfreezing the status quo, changing to a new state, and refreezing the new change to make it permanent.
 
  Indicate whether the statement is true or false

Question 2

Which kind of analysis compares the monetary cost of training with the intangible or nonmonetary results?
 
  A) Cost saving
  B) Cost effectiveness
  C) Cost benefit
  D) All of the above

[owenfalvey]

Answer to Question 1

TRUE

Answer to Question 2

C

[OSWALD]

Thanks for the timely response, appreciate it

[kusterl]

Wow, this really help