Author Question: According to the traditional three-step description of the change process, successful change ... (Read 92 times)

OSWALD · **on:** Jul 7, 2018

According to the traditional three-step description of the change process, successful change requires unfreezing the status quo, changing to a new state, and refreezing the new change to make it permanent.

Indicate whether the statement is true or false

Question 2

Which kind of analysis compares the monetary cost of training with the intangible or nonmonetary results?

A) Cost saving
B) Cost effectiveness
C) Cost benefit
D) All of the above