________ is a dynamic social media process of employing users to ...

[Metfan725]

________ is a dynamic social media process of employing users to participate in productdesign or product redesign.
 
  A) Social capitalization
  B) Flexible product development
  C) Crowdsourcing
  D) Collaborative product development

Question 2

Which of the following statements is true of social customer relationship management(CRM)?
 
  A) Relationships between organizations and customers are unchanging.
  B) Each customer crafts his or her own relationship with a company.
  C) Sales managers can control what a customer is reading about a company and its products.
  D) Customers who are likely to make the highest purchases are likely to receive the most
  attention.

[welcom1000]

Answer to Question 1

C

Answer to Question 2

B

[Metfan725]

Correct answers!

[welcom1000]

Great! Please up vote