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Author Question: What are the guidelines for designing usable help? What will be an ideal ... (Read 63 times)

evelyn o bentley

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on: Jul 7, 2018
What are the guidelines for designing usable help?
 
  What will be an ideal response?

Question 2

Training materials are related to which category of deliverable for Documenting the System, Training, and Supporting Users?
 
  A) User Training Plan
  B) User Training Modules
  C) Documentation
  D) User Support Plan


jjorrostieta

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Reply #1 on: Jul 7, 2018
Answer to Question 1

The guidelines are simplicity, organize, and show. Simplicity: Use short, simple wording, common spelling, and complete sentences. Give users only what they need to know, with the option to find additional information. Organize: Use lists to break information into manageable pieces. Show: Provide examples of proper use and the outcomes of such use.

Answer to Question 2

B


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evelyn o bentley

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Reply #2 on: Jul 7, 2018
TY


jjorrostieta

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Reply #3 on: Jul 7, 2018
Happy to Help


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