Author Question: SFA modules in CRM systems would provide tools for A) assigning and managing customer service ... (Read 71 times)

Ebrown · **on:** Jul 7, 2018

SFA modules in CRM systems would provide tools for

A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) employee performance management.

Question 2

Today, many business firms continue to operate their legacy systems that meet a business need and would be costly to replace.

Indicate whether the statement is true or false